Chapter 1 鈥 Marketing鈥檚 Value to Consumers, Firms, and Society
Chapter 2 鈥 Marketing Strategy Planning
Chapter 3 鈥 Evaluating Opportunities in the Changing Market Environment
Chapter 4 鈥 Focusing Marketing Strategy with Segmentation and Positioning
Chapter 5 鈥 Final Consumers and Their Buying Behavior
Chapter 6 鈥 Business and Organizational Customers and Their Buying Behavior
Chapter 7 鈥 Improving Decisions with Marketing Information
Chapter 8 鈥 Elements of Product Planning for Goods and Services
Chapter 9 鈥 Product Management and New-Product Development
Chapter 10 鈥 Place and Development of Channel Systems
Chapter 11 鈥 Distribution, Customer Service, and Logistics
Chapter 12 鈥 Retailers, Wholesalers, and Their Strategy Planning
Chapter 13 鈥 Promotion: Introduction to Integrated Marketing Communications
Chapter 14 鈥 Personal Selling and Customer Service
Chapter 15 鈥 Advertising and Sales Promotion
Chapter 16 鈥 Publicity: Promotion Using Earned Media, Owned Media, and Social Media
Chapter 17 鈥 Pricing Objectives and Policies
Chapter 18 鈥 Price Setting in the Business World
Chapter 19 鈥 Appraisal, Review, and Reflection of Marketing in the 21st Century
Social Studies
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IMPACT (K鈥5)
Actively Learn (3鈥12)
New Social Studies (6鈥12)
Networks (6鈥12)